Privacy & Information Processing Policy

Tapex' (hereinafter the 'Company') values the personal information of information principals, and complies with the Act on Promotion of Information and Communications Network Utilization and Information Protection.

Through the personal information processing policy, the company informs you about the purpose and method of using the personal information you provide and what measures are being taken to protect your personal information.

Any amendment of this Policy will be publicly (or personally) announced by a posting on the website of the Company.

This policy: will come into effect on June 30, 2022.

1. Personal information items collected

The Company collects the following personal information for consultation, etc.

online inquiry
- Items Collected: Name, contact information, e-mail, inquiry, etc.

2. Purpose of collecting and using personal information

The Company processes personal information for the following purposes:
Q&A for service provision and contract implementation in association with service provision

3. Processing and retention period of personal information

In principle, after the purpose of collecting and using personal information is achieved, the information is destroyed without delay. However, In case the personal information should be preserved according to applicable laws, the Company will preserve it for the required period of time in accordance with applicable law.

Retention items and grounds for preserving payment records

  • - Record retention period regarding contract or subscription withdrawal: 3 years
  • - Records on contract or subscription withdrawal: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
  • - Records on payment and supply of goods: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)
  • - Records on consumer complaints or dispute handling: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

4. Destruction of personal information

The Company will immediately destroy any personal information collected once the purpose of processing thereof has been achieved. Methods of destroying personal information are as follows:

Destruction procedure
The information you enter will be moved to a separate DB (a separate filing cabinet for paper) after the purposes are achieved, and destroyed after it is stored for a certain period of time according to information protection clauses pursuant to internal policies and other related laws (see the retention and use period).
The personal information moved to a separate DB will not be used for any purpose other than retention unless necessitated by law.

Destruction method
Personal information recorded and stored in the form of electronic files must be deleted using a technical method ensuring that the records cannot be reproduced.

5. Provision of personal information

The Company will not offer users’ personal information to outside in principle. However, exceptions will be made in the following events:
In the event that the prior consent of users was obtained; In the event that an investigative agency requests it according to laws, or according to legal procedures and methods for the purpose of investigation;

6. Entrustment of Personal Information Collected

The Company consigns personal information processing as follows for the sake of its service:

  • - Consignee: 3Nia E&C Co., Ltd.
  • - Details of consignment work: Website and system management (hosting / maintenance)

7. Rights and obligations of the information principal and how to exercise these rights

Users can inquire or modify their registered personal information at any time, and may request cancellation of membership.
To view and correct users' personal information, click 'Change Personal Information' (or 'Edit Member Information', etc.) Or you can opt out.
Or, if you contact the person in charge of personal information management in writing, by phone or e-mail, we will take action without delay.
If you request correction of errors in personal information, the personal information will not be used or provided until the correction is completed.
In addition, if incorrect personal information has already been provided to a third party, we will notify the third party of the result of the correction without delay so that the correction can be made.
The company handles personal information that has been canceled or deleted at the request of the user as specified in the "Period of Retention and Use of Personal Information Collected by the Company" and cannot be viewed or used for any other purpose.
In the case of children under the age of 14, the legal representative has the right to inquire or modify the child's personal information, and the right to withdraw the collection and consent.

8. Matters concerning the installation and operation of an automatic personal information collection system, and the rejection thereof

The Company uses ‘cookies’ that frequently save and retrieve your information. A cookie is a very small text file that the server, used to operate the Company’s website, sends to your browser. It is saved in the hard disk of your computer.

The Company uses cookies for the following purposes:

Purpose of use
Analyzing connection frequencies and visit time to understand users’ preferences and interests and track users’ footprints / Carrying out target marketing and providing customized service by checking level of participation in various events and number of visits. You may choose not to install cookies.
Therefore, you can accept all cookies by setting options in your web browser, check each time a cookie is saved, or refuse to save all cookies.

How to refuse cookie settings
"You may reject cookies by selecting an option in your web browser to allow all cookies, going through a confirmation process each time a cookie is saved, or refusing to have all cookies saved."

How to set
Example (for Internet Explorer): Tools > Internet options > Personal information at the top of the web browser
However, if you refused to have cookies installed, however, there may be difficulties with service provision.

9. Complaint service regarding personal information

In order to protect customers' personal information and handle complaints related to personal information, the company has designated the relevant department and personal information manager as follows.

Department in charge of Customer Service :
Department :
Phone number : 031-213-8100
Email: tapex@tapex.co.kr
Person in charge of personal information:
Name :
Phone number : 031-213-8100
Email: tapex@tapex.co.kr

If you need to report personal information intrusion or need consultation, you may contact the following agencies:

  • - Privacy Invasion Reporting Center ( privacy.kisa.or.kr/ 118)
  • - High-Tech Crime Investigation Division, Supreme Prosecutors’ Office ( www.spo.go.kr/ 1301)
  • - Cyber Terror Response Center, National Police Agency ( www.netan.go.kr/ 182)